TERMS & CONDITIONS

Terms & Conditions

(See "Terms & Conditions: Oberammergau" for Oberammergau programs)
Program Prices

All prices on our website are based on land rates and exchange rates at the time of publishing and on a minimum of 25 passengers per departure or more. Programs may depart with fewer passengers at the discretion of Group IST, LLC herein referred to as Group IST, but an additional charge may apply. Passengers will be advised about such surcharges 60 days before departure. All prices are subject to change without notice prior to departure as a result of currency, fuel, or unforeseen economic circumstances.   

Reservations, Deposits & Final Payments
Please complete the registration form with full names as they appear on passports, and mail it to us with the required per person deposit plus applicable (optional) insurance. Receipt of your deposit shall act as your agreement to these terms and conditions.  Balance is due 60 days before departure date. If final payment is received less than 60 days, a late fee will be accessed in the amount of $50.00. If final payment is made by credit card (American Express, Visa, MasterCard), we require a completed credit card authorization form. All payments made by check should be made payable to Regina Tours, 545 Eighth Ave. Suite 720, New York, NY 10018. 

Late Reservations
If a booking is made within 60 days of departure, full payment plus applicable taxes and
optional insurance is due at the time of booking.

Travel Documents
A valid passport (valid for six months after the return date of the trip) is required to travel, as is a visa for Cuba for US citizens and permanent residents. Group IST will obtain these visas. All non-US citizens must contact the Cuban consular office and they are responsible for obtaining the necessary visas and entry documents. Group IST assumes no responsibility for procurement of passports. Carrying these documents is the sole responsibility of passengers. Group IST will not be responsible for any delays, damages and/or losses, including missed portions of your trip due to improper travel documentation. Group IST reserves the right at its sole option and discretion and that of the Captain of the ship, without liability for damages or refund of any kind, to deviate from the ship's advertised or ordinary itinerary or route, either this is caused by weather conditions - sailing is not permitted by port authorities in case of winds of 7 beaufort or more - or other extraordinary conditions. Such does not entitle passengers for any claims or refunds. We will however ensure that passengers access their port or disembarkation on time for their return flights. Group IST reserves the right to refuse services to any person or persons for any reason. In such cases, the limit of our liability will be the refund of all monies received from or on behalf of those persons. Group IST will not be liable for monies not paid to us for any services including but not limited to air transportation, hotel accommodations, or similar.
       
Final Documents and Tickets
All documents and tickets are only issued upon receipt of final payment and are sent
within 3 weeks of departure. Documents and tickets are not guaranteed if final payment and booking form are not
received on time.
       
Air from Home City
All brochure departures are based on a New York area airport. Regina Tours can help arrange
air transportation from your home city airport. Regina Tours is not responsible for any penalties incurred on domestic
tickets not purchased from us, in case of changes in the schedule of the tour. If you are making your own domestic
airline tickets, please make sure that your domestic flight time arrives at least 4 hours prior to your international
departure time.

Air Changes, Cancellations & Refunds
Airline tickets issued by Regina Tours are highly restrictive and in most instances cannot be reissued, revalidated or exchanged. If a change is possible, a $75 per person administrative fee, plus any applicable airline change fees, will be assessed once air tickets have been issued. Airline penalties vary depending on carrier.

Airline Seat Assignments and Special Services
Seating is solely under control of the airlines. Some airfares used may be eligible for frequent flyer mileage.

Baggage
The company is not responsible for any additional charges collected by the carriers at the airport for
luggage fees. We recommend that you take along one suitcase per person with a maximum weight of 50lbs., plus one
carry on with maximum dimensions of 9”X14”X22”. Airlines also have their own baggage restrictions; please check with
the air carrier prior to your departure. All baggage is the passenger's responsibility throughout the tour. Regina Tours
is not responsible for loss, theft or damage to your baggage. If a bag is lost or damaged In-flight, the passenger is
responsible for notifying the airline directly.

***HazMat Disclosure***
Federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks, and flammable liquids,
aboard the aircraft. If you do not understand these restrictions, contact your airline or go to
http://www.faa.gov/about/initiatives/hazmat_safety/.

Airline Clause
T
he airlines concerned will not to be held responsible for any act, omission, or event during the time
passengers are not aboard their aircraft. The passenger tickets in use by the airline, when issued, shall constitute the
sole contract between airline and the purchaser of these tickets and/or passenger. These tours may be sold in
connection with the services of any ATC or IATA Airline.

Rooms
Prices shown in the brochure are per person, based on two persons sharing a hotel room or cabin. A limited
number of single rooms are available at the supplement shown per tour. In some cases, when requested, we may be
able to find an appropriate roommate for passengers who have booked as a single person. If a roommate is not
available, you must pay the single room supplement. While single rooms provide privacy they are often smaller than
twin bedrooms. Triple rooms are available in many hotels for family or friends traveling together. There are no
discounts for triple rooms.

Medical Conditions
While we endeavor to provide the highest level of service to all our passengers, we cannot
guarantee special facilities or assistance for disabled passengers and it is your responsibility to arrange for such
assistance as required. We regret that we cannot provide individual assistance Regina Tours is not responsible for
any medical conditions that may occur prior, during, or after the tour.

Land Only Bookings & Tour Deviations
All Regina Tours packages include airfare from the city designated. Land only bookings will be invoiced based on adjusted price. Arrival and departure transfers are not provided for land only bookings. Any deviations from the tour, requested by the client, may be assessed with a charge of $100.00 per person, plus any additional costs the change may incur.

Responsibility
The tour member understands that he or she has no claim against Regina Tours, and its affiliates, for any delay or damage to or loss of property or baggage or injury to or death of persons due to any neglect or willful act of a direct air carrier, hotel, bus company, steamship or cruise company, railroad, transportation company or service company of any kind, or any other person or persons rendering any of the services being offered in connections with these tours. Further, Regina Tours advises that it has no ownership interest whatsoever in any hotel, restaurant, bus company or transportation or service company of any kind outside the USA, nor does it have any employee outside of the USA. You may see the name Regina Tours affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Regina Tours in any way. Regina Tours, a brand of Group IST, LLC, and its overseas representatives reserve the right without notice to change, amend or cancel any part or all of the tour and to make such changes as may be necessary. Regina Tours acts only as an agent in securing hotels, transportation and other travel services from suppliers, and in no event shall Regina Tours be liable in the event of any failure by any person or company to render any transportation, lodging or other travel services to be provided on the tour. The acceptance of the initial service to be provided under the tour shall be considered an acceptance by the tour member of these conditions. If there is a difference between the conditions of Regina Tours and those published by suppliers, the conditions of suppliers shall apply. Regina Tours reserves the right to substitute hotel, cruise ships and air carriers of similar quality, and reserves the right to vary the sequence of sightseeing and/ or to re-route the order of cities. In calculating the cost of the trip, Regina Tours has relied on your consent to these terms and in the absence of this release, the cost of the trip would be higher. A contract is made when your reservation and payment are accepted by Regina Tours and any dispute shall be governed by New York law. We reserve the right to decline to accept a person, or remove a person form a tour, if such person presents a significant risk to the health or safety of himself or the group and the person cannot otherwise be reasonably accommodated.

Cancellation Policy and Refunds
We hope that nothing will prevent you from taking your Regina Tours pilgrimage. However, should you need to cancel, your cancellation must be received in writing, via email, fax or by letter. It will be effective on the date of receipt. If you cancel your tour after you have received your documents and airline tickets, you must return them to Regina Tours before we can process your refund. The following cancellations fees are only for fixed departure date tours published in our brochure. Fees for custom groups and tours may be different, please contact us for details. You are responsible for the cost of any non-refundable airline tickets that have been issued on your behalf plus the following cancellation charges per person:

Days Prior to Departure                    Charges
91 or more days prior                           $150
90 to 61 days prior                                $350
60 to 46 days prior                                50% of tour cost
45 to 31 days prior                                75% of tour cost
30 days to day of departure                   No Refund
Once the tours commence there will be no refunds on missed or unused portions of the tour programs.

Purchase of Travel Insurance is strongly recommended. Once purchased, insurance fee is non-refundable.
Group IST, a brand of Group IST, LLC is a registered seller of travel in the State of California, CST# 2077183.

TRAVEL INSURANCE
Please visit our website for more information: http://www.regina-tours.com/insurance
Insurance premium (fee) is non-refundable if cancelled 10 days or later from purchase date.

IMPORTANT
We must receive your premium payment within 7 days of the date we receive your initial deposit for your trip for the Pre-Existing
Conditions clause to be waived (provided you are not disabled from travel at the time you pay your premium).

If WE Cancel
We reserve the right to cancel a specific departure date or whole tour due to lack of participation or for reasons beyond our control such as natural disasters, acts of war, acts of God, license issues, or government restrictions. If such an unlikely event should occur, we will offer an alternate departure date or tour program. Should you decline an alternate date or should we cancel the tour outright, the limit of our liability to you will be the refund of all monies received, including any cancellation penalties. We will not be liable, however, for costs incurred by you not paid to us, such as visas and passport costs, items of a personal nature, domestic transportation, either by ground or air etc. nor will we be liable for any psychological damages, traumas, stress, disappointment, personal and financial loss resulting from our change of departure date or cancellation of a tour. Refunds are not provided for services included, but not used on a trip. 

If YOU Cancel
We hope that nothing will prevent you from taking your Group IST trip. However, should you need to cancel, your cancellation must be received in writing, via email, fax, or by letter. It will be effective on the date of receipt. If you cancel your tour after you have received your documents and airline tickets, you must return them to Group IST before we can process your final refund. The following cancellation fees are only for fixed departure date tours published on our website. Fees for custom groups and tours may be different, please contact us for details.

Limitation of Liability
Group IST is not responsible for any typographic or textural error or omission. Prices on our website are subject to change without notice due to changes in market factors including but not limited to foreign currency and supplier cost fluctuations. 

Important
For security reasons and due to the measures taken by the authorities, airlines require that the passenger's name in the air reservations must exactly match the name as it appears on the passport. Regina Tours is not responsible for denied boarding or re-issue costs due to an incorrect name supplied to us. Regina Tours requests a copy of your passport picture page to ensure correct name on tickets and documents.